Net Promoter Certification

Join 6,000+ NPS Certified Associates


Net Promoter Certification

Join 6000+ professionals who’ve earned the world’s official credential

Earn the world’s most coveted CX credential online

A high-quality Net Promoter Program is the difference between profitable growth and competitive loss. With over 6,000 professionals certified, Net Promoter Masterclass is the world’s largest and most successful CX-related certification program.

This program will equip you to achieve goals for customers, employees, and shareholders. You’ll learn why so many companies have adopted NPS and yet, so few have enjoyed the transformative impact.

  • Act from a common framework
  • Build & leverage quality data sets
  • Engage the whole organization
  • Accelerate transformation
  • Deliver financial prosperity
  • Level up your career

When it comes to something as important as NPS, it matters that you educate yourself and that you do so with the very best in the industry.

Daniel Ord, Founder of OmniTouch

Having a vision of how we should approach governance has helped me from my position as leader of the Latin America region, especially in remote working in which we have to involve all areas of the company.

Susana Gushiken, Head of Consumer & Client Insights at Sodexo

The master training class has truly guided my thought processes and bring to our customers an understanding like no other.

Emily Laughlin, Customer Experience Executive at The Customer Experience Company

“A very practical and comprehensive rundown of critical pieces that make up a great client experience.”

Devandra Singh, Sr. Capability Manager at Optum
Duration8 hrs


Duration4 weeks

Choose Your Own NPS Certification Adventure

Online certification packs a punch! From your home or from your office, 100% virtual.


  • Start anytime
  • 8 hrs of instruction and assessments
  • Collaborate with peers in online forums
  • Certificate delivered to your door
  • 1 full year of access to online toolkits


  • Next session start dates: April 20 and June 1
  • Join 5 sessions over 4 weeks of virtual instruction
  • Acquire real-time, personalized guidance
  • Examine case studies & explore practical examples
  • Virtual graduation with Richard Owen
  • 1 full year of access to online toolkits

30 day money back guarantee l For special pricing or financing contact

Celebrate & Share Your Achievement

All graduates receive a physical certificate in the mail, and instructor-led students have a virtual ceremony. We note your achievement on LinkedIn and invite you to join our growing showcase of alumni.


How long will it take me?

Self-paced: Our 8 core units easily fit in one day or spread across a week. Instructor-led: Our success team will guide you through the 8 core units online and go deeper in 5 sessions across 4 weeks. Both Paths: No matter which adventure is right for you, you’ll retain access to all content for a year.

Can I interact with my success team?

Absolutely! Richard Owen and his team of experts support you throughout your journey. A moderated forum in each online unit promotes interaction with both your success team and your peers. Our live sessions are collaborative so if you’re joining us for the instructor-led experience, you’ll get even more interaction.

Is there a final exam?

We’re here for your success! A short quiz wraps each of the 8 units. Score 80% or better on each quiz and you’re certified.

Do I get a real certificate?

Positively, you earned it! Your certification is delivered to your door if you’re in the US, Europe, or India. Our friends outside these regions will receive a digital certificate.

My team is interested. Can we get certified as a group?

Affirmative! After all, learning is better with friends. If you are based in the United States drop Jamie Thompson a note at or call her at 614.202.7595 and we’ll make it happen. If you are based internationally drop John Gilbert a note at or call him at +44(0)7846 478869.

Life got busy. Do I have to attend the live classes to be certified?

Not at all. Within the Instructor-led product live sessions go deeper into the course material and serve up greater collaboration, but we get it. All sessions will be recorded and available to those who purchase this product. Life happens to the best of us. So long as you achieve 80% or higher on all unit quizzes, you’ll still be certified.