Few corporate leaders would disagree that a foundation for NPS success is the engagement of every member of the organization. At the very least, a common understanding of the foundational ideas behind NPS is a prerequisite for success, especially if you intend to set aggressive targets for improvement and hold people accountable.
Everyone will understand Net Promoter and the fundamentals behind successful customer experience programs.
Now they know what it is, we help your team understand why CX and Net Promoter is the key to creating customer lifetime value.
Armed with the What and the Why, we explain how they can contribute to customer success so they view it as an essential part of their role.