London Symposium2019-07-11T17:54:36+00:00

NPS/CX London Symposium

An immersive 2 day executive workshop based on the world’s most popular CX certification

St. James Hotel and Club

Limited seats available Sept 17-18, Oct 22-23 or Nov 19-20

We don’t just educate, we equip you with results

Over 6,000 professionals have been educated and certified to date, making NPS Certification the most widely adopted program in the customer experience CX industry. But we don’t stand still. Based on your feedback we created the Net Promoter Masterclass Symposium delivered by the co-creators of NPS.

Complete with an enriching experience

  Pre-event self-paced online learning with consultant support

  Pre-event 1:1 CX program assessment

Live workshop with your CX professional peers in a 5-star facility

  NPS Certification awarded upon successful completion

  3-6-12 month progress check with our expert CX consultants

Find Out More


This Program Is For…

Career Advancement

You want to advance your career potential by learning from global CX leaders who empower you to be informative, inspirational and transformative.


Financial Gains

You want your company to adopt best-in-class CX practices, be inspired in every role and be able to link operational KPIs through CX to financial gains.

Where You Will Learn

St. James Hotel and Club

Your learning environment is very important to us. Our two-day workshop will be hosted at the St. James Hotel and Club. The hotel is located in a quiet cul-de-sac in the heart of Mayfair, moments from Buckingham Palace and St. James’s Palace, the exclusive shops of Jermyn Street, the Burlington Arcade, Bond Street, The Royal Academy of Arts, and only a short stroll from the theatres and night life of the West End.

A Complete Package

Online, On Location, Ongoing

Whether you are beginning your CX program journey or your organization needs to get and stay on track, our NPS Masterclass will provide you and your organization the tools and best-in-class techniques to optimize your program’s success.